1. Terms and Conditions
ast Updated: [Insert Date]
Welcome to Nulingual.com (“Website”). This Website is operated by Acacia Online Store, a company registered in Estonia (“Company,” “we,” “our,” or “us”). By accessing or using our Website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use the Website.
1.1 Nature of Our Service
Nulingual.com is a marketplace platform that connects students with language tutors. We do not provide tutoring services ourselves and are not responsible for the quality, legality, or accuracy of any tutoring services provided.
1.2 Eligibility
Users must be at least 18 years old or have parental consent to use this platform.
1.3 User Responsibilities
- You are responsible for any activity that occurs under your account.
- Tutors are responsible for complying with local laws, taxation, and regulations regarding self-employment.
- Students must evaluate tutors independently. We are not responsible for any disputes.
- Tutors may not record lessons under any circumstances. Violation may result in termination of account.
1.4 Payments
All payments are facilitated through third-party payment providers (currently Stripe and PayPal). We are not liable for issues arising from the use of these services.
1.5 Reviews and Ratings
Students may leave reviews and ratings based on their experiences with tutors. We reserve the right to moderate or remove any inappropriate content.
1.6 Cancellation & No-Show Policy
If a student fails to attend a scheduled lesson without giving at least 12 hours’ notice, the lesson may be marked as completed, and no refund will be issued. Tutors must adhere to a fair cancellation policy and inform students in advance when necessary.
1.7 Limitation of Liability
We are not liable for:
- Any disputes between tutors and students
- Cancellations, non-performance, or dissatisfaction with lessons
- Technical interruptions or data loss
1.8 Termination
We may terminate or suspend access to our Website without notice if you breach these Terms.
1.9 Governing Law
These Terms shall be governed by Estonian law.
2. Privacy Policy
Last Updated: [Insert Date]
Acacia Online Store (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit Nulingual.com.
2.1 Data We Collect
- Name, email, and contact information
- Payment information (processed via third parties)
- Government-issued identification documents and qualifications (tutors only)
- Usage data and cookies
2.2 Use of Data
- To match students and tutors
- To verify tutor identities and qualifications
- To process payments
- To improve our services
- For marketing (with your consent)
2.3 Data Sharing
We do not sell your data. We only share it with:
- Payment processors
- Technical service providers
- Legal authorities if required
2.4 Document Security
Tutor identification documents and qualifications are stored securely using industry-standard encryption and access controls. Only authorized staff have access for verification purposes. Documents are never shared publicly or with students.
2.5 Cookies
We use cookies to improve functionality and performance. By using our site, you consent to the use of cookies.
2.6 Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy.
2.7 Your Rights
You have the right to access, update, or delete your personal data. Contact us at privacy@nulingual.com to make requests.
2.8 Lesson Recordings
We do not record lessons and do not allow tutors or students to record lessons through the platform.
3. Disclaimer
Last Updated: [Insert Date]
All content and interactions facilitated through Nulingual.com are provided “as is.” We make no warranties regarding:
- Accuracy or completeness of content
- Suitability of any tutor
- Security of third-party services
We disclaim all liability arising from:
- User-generated content
- Tutor-student interactions
- Breaches of local laws by users
4. Refund & Cancellation Policy
Last Updated: [Insert Date]
4.1 Student Cancellations
Students may cancel lessons up to 12 hours in advance without penalty. If a student cancels within 12 hours or fails to attend a session, the lesson may be marked as completed and no refund will be issued.
4.2 Tutor Cancellations
Tutors must provide reasonable notice for cancellations. Frequent or last-minute cancellations may lead to account suspension.
4.3 Refund Requests
Refunds may be considered in exceptional cases at the sole discretion of Nulingual.com. All refund requests must be submitted within 48 hours of the scheduled lesson.
4.4 Payment Disputes
If you experience an issue with billing, please contact us at support@nulingual.com for resolution.
5. Cookie Policy
Last Updated: [Insert Date]
This Cookie Policy explains how Nulingual.com uses cookies and similar technologies to recognize you when you visit our site.
5.1 What Are Cookies?
Cookies are small data files placed on your device to collect standard internet log information and visitor behavior.
5.2 How We Use Cookies
We use cookies to:
- Provide core functionality
- Analyze usage patterns
- Enhance performance and security
- Remember user preferences
5.3 Managing Cookies
You can modify your browser settings to decline cookies. However, disabling cookies may affect your experience on our Website.
5.4 Consent
By continuing to use our Website, you consent to our use of cookies in accordance with this policy.
6. Dispute Resolution Policy
Last Updated: [Insert Date]
We aim to foster a trustworthy and supportive platform for both students and tutors. In the event of a dispute, the following procedures apply:
6.1 Attempt to Resolve Privately
Users are encouraged to resolve issues directly through communication. Most misunderstandings can be solved with open dialogue.
6.2 Reporting a Dispute
If the issue cannot be resolved privately, either party may report the dispute by contacting support@nulingual.com within 5 business days of the incident.
6.3 Investigation Process
Nulingual.com will investigate the matter based on available evidence, communication logs, and policies. We may request additional information from both parties.
6.4 Resolution Outcome
We reserve the right to:
- Issue a partial or full refund
- Warn or suspend user accounts
- Decline the dispute if sufficient evidence is not available
Our decision will be final and binding with no obligation for further appeal.
6.5 Abuse of Policy
Users who repeatedly abuse the dispute resolution process or file dishonest claims may be permanently banned from the platform.
7. Suggestions, Advice & Tips
- Legal Review: Have these policies reviewed by a licensed Estonian legal professional or GDPR expert.
- Tutor Document Storage: Use encrypted cloud solutions with restricted access (e.g., AWS S3, Firebase) for storing IDs and certificates.
- Data Access Logging: Maintain logs of who accesses sensitive tutor data.
- Policy Update Routine: Schedule regular reviews (e.g., quarterly) to update legal texts and email addresses.
- Email Setup: Use Google Workspace or a secure provider for privacy@nulingual.com and support@nulingual.com.
- Dispute Resolution: Add a separate section/page if platform-related conflicts arise frequently.
- Cookie Banner: Install a GDPR-compliant cookie consent plugin through Elementor or another tool.
- Refund Handling: Implement an internal procedure to assess refund requests fairly and quickly.
- User Notifications: Alert users to policy updates via email or dashboard notices.
- International Tutors: Remind them they are responsible for local tax and legal compliance.
Notes & Guidelines for Implementation
- Update Dates Regularly: Make sure each page reflects the most recent update.
- Email for Privacy Rights: Set up a dedicated email for data protection matters (e.g., privacy@nulingual.com).
- Third-party Providers: List out your payment and hosting providers in internal documentation to update if needed.
- Cookies Banner: Implement a cookie consent banner to stay GDPR compliant.
- Dispute Policy: Consider adding a separate section or page outlining a dispute resolution process.
- Child Protection: If targeting users under 18, consider safeguards or opt-in parental consent processes.